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1. What is the main advantage of antivirus software?
Antivirus software protects your computer against most viruses, worms, Trojan horses, and other unwanted invaders that can negatively affect computer operation. Antivirus software prevents viruses, worms, & malware, etc. from inflicting a range of potential harm that may include: deletion of important files, invasion of personal data, or the use of your computer to attack other computers.
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2. What features are included in this antivirus application?
With over 1.5 million downloads worldwide, we supply the industry’s leading antivirus software. Its main features include real-time protection, a proactive engine, and 100% Windows XP & Vista compatibility. Supported by both 32 and 64-bit, we provide the fastest antivirus solution on the market.
Protect all your personal information with the latest antiphishing tool: prevent credit card fraud, identity theft, personal attacks & preserve your privacy. Remove all spyware, adware, malware, dialers, Trojans, & more with a complete antivirus detection engine. Avoid system slowdowns & ensure your PC is operating at 100% capacity. Ensure complete email coverage with heuristic protection of attachments. With a minimal impact on your PC’s system resources, we deliver the consumer’s first choice in antivirus software.
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3. Why should I buy this software?
• Our full security package includes the latest PC System Optimizer for registry cleaning.
• With over 1.5 million downloads worldwide, we provide the most popular antivirus software on the market.
• Get quick, efficient antivirus support: minimal impact on your resources – only a slight 4% slowdown, compared
to 9-10% for Norton, Kaspersky and Trend Micro.
• The fastest and easiest protection on the market.
• We offer 24/7 technical support and free updates.
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4. During payment processing, how do you protect my personal information?
Our secured payment process is designed to maintain consumer trust and business confidence by using industry-leading standards in Personal Data Protection:
• VeriSign and Truste certifications to guarantee access to the industry's leading SSL certificate solutions.
• Secure Sockets Layer (SSL) protocol to provide encrypted communications during the transaction between Web
sites and the payment gateway.
• Secure Payment Processing Services using world leading operators to manage transactions through a private
and reliable engine.
• Customer Area Password Protection including seven digit alpha and numeric passwords to fight online fraud.
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5. After payment processing, how do I access the antivirus program? Is it complicated?
Once you have completed the purchasing process and your credit card has been approved, you will receive a “Purchase Confirmation E-mail” containing your Personal login information. In this e-mail, you will find:
• A link to directly access the software installer.
• Your Username and Password to access the Customer Area located on the Web site where you purchased the
product.
• Once you are logged in to the Customer Area, you will also find all the required information to activate your
product:
• Unique ID (e-mail, ID, etc.);
• License Number
You will be able to download the software installer and have the option of either saving it to your personal computer, or running it from its original location.
To improve your understanding, feel free to consult our special 3 steps installation guide for additional advice and recommendations that will help you set up the program according to your specific needs and requirements.
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6. Is the download/installation process long?
Our “Multi-socket hosting server platform” and “Multi-threaded delivery support” provide secure, ultra-fast downloading speeds. With typical broadband internet access, the software installer should be downloaded in less than 3 minutes. Additionally, software installation should require only 2 minutes, without any Operating System reboot. Overall, the complete process should not exceed 5 minutes.
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7. If I have questions after or during the downloading process, what should I do?
For full-service assistance, please contact our Customer Service Operations. Moreover, through our Web based Customer Relationship Management (CRM) system, you will be able:
• To submit a support ticket (Helpdesk) and manage replies accordingly
• To use our HTTP chat server in order to obtain a live reply from our Technical Support Team
• To verify your billing history and/or contact our Billing Specialist
• To browse for our international support phone numbers to call our Customer Service Agents
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